"Professional  advice  that  everyone needs"

Claims Advocacy

We’re There When it Matters

It is at claim time that you need things to run as smoothly as possible. Our commitment to you is that we will be there to manage this process. We manage this process so that you can concentrate on doing what is necessary to support yourself, your business and your family through what may be difficult times.

Should you have a claim, contact our office so that we can ensure that you have the right documentation and information and that they are delivered promptly to the correct area.

We can also help you to understand what you are entitled to claim so that you can get the most out of your policies.

When it comes down to it, you pay your insurance premium for one reason only; so you can be protected when the ‘what if’s’ happen. This is the most important function we perform for our clients.
The primary responsibility of our Claims Department is to guide our clients through the claim process. This means that we act as your advocate to obtain the best possible result for you, navigating the maze of insurer requirements and obtaining satisfactory resolution.

Bemrose Life assigns the highest priority to our client’s claims to ensure that insurers respond quickly and equitably.

There are several elements to our service that help us to ensure good claims settlement results for our clients:

  • We make every effort to ensure that our clients are correctly covered. That they understand their policies and what is covered, for how much.
  • We maintain constant communication.
  • Use of insurers that have good claims payment reputations and acceptable financial security.
  • Rigorous advocacy on behalf of our clients.
  • Report claims to appropriate carriers on behalf of our clients in an effort to expedite the claims. Discuss the claim process with the client and inform them of any apparent coverage issues.
  • Research coverage issues through policy analysis, current case law, and industry trends. Pursue positive claim resolution on any grey areas or denials.
  • Meet with clients when appropriate to discuss individual claim needs and concerns.
  • Follow up with claims departments and clients as a claim advocate to ensure that any outstanding documentation has been submitted and that the claim is proceeding to settlement.